Last Revised: 2022-10-24 16:16:44

STANDARD REFUND TERMS

Products purchased from HostGent may be refunded only if canceled within 30 days of the date of the transaction. Note: Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded. Note: If a refund back to the original payment method is not possible, a refund to your HostGent balance can be offered as an alternative. “Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by HostGent in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:

PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS

Hosting (all plans, except first payment after Free Trial) Domain Transfers (.eu transfers are an exception. EURid charges a non-refundable transfer fee. If the transfer fails for any reason, the customer must start over and pay the transfer fee again. .es transfers are also non-refundable.)

• SSL Certificates
• Daily Backups
• CloudFlare
• HostGent Email
• Titan Email
• Priority Support
• NordVPN 6 and 12-month plans
• Windows VPS
• Minecraft VPS
• Linux VPS

PRODUCTS NOT AVAILABLE FOR REFUNDS

• Redemption Fees
• Domain Name Renewals
• Privacy Protection
• SEO Toolkit
• SEO Marketing Panel
• Google Workspace Email
• VPS License

REFUNDS FROM BALANCE

Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.

CHARGEBACKS

If at any time, we record a decline, chargeback, reversal, payment dispute, risk of payment fraud or other rejection of a charge of any payable fees on your HostGent account (“Chargeback”), this will be considered as a breach of your payment obligations hereunder, therefore you agree that HostGent may pursue all available lawful remedies in order to obtain payment, including but not limited to, immediate termination, without notice to you, of your HostGent account and any domain names or HostGent services registered or renewed on your behalf (“Services”). In addition, this will also result in disabling the option to checkout with a credit card for your HostGent account to limit the risk of payment fraud. In the event a Chargeback is performed, your HostGent account may be blocked without the option to re-purchase or re-use it, and any data contained in such a HostGent account, including any certain content, features, or capacity of your HostGent account may be subject to cancellation and loss of data. Your use of the HostGent Services and the ability to checkout using credit card will not resume until you: verify the payment method used for the disputed transaction, either by providing: proof of the payment; or a simple censored photo of the credit card, with uncovered first 6 (six) and last 4 (four) digits. pay any applicable fees in full, including any fees and expenses incurred by HostGent and/or any third party services for each Chargeback received (including fees for HostGent Services provided prior to the Chargeback, handling and processing charges and fees incurred by the payment processor). Cases related to criminal fraud chargebacks or obvious payment fraud (i.e. cases where compromised credit card details were used to make purchases) will result in permanent service termination without any option to recover. If you have any questions or concerns regarding a payment made to HostGent, we encourage you to first contact our Customer Support team before filing a Chargeback or reversal of payment, in order to prevent the HostGent Services from being canceled and your HostGent account being blocked, and to avoid the filing of an unwarranted or erroneous Chargeback, which may result in your being liable for its applicable fees, in addition to re-payment of all the fees applicable to the HostGent Services purchased (and charged-back) by you. We reserve our right to dispute any Chargeback received, including by providing the relevant credit card company or financial institution with any information and documentation proving that the User responsible for such Chargeback did in fact authorize the transaction and make use of the Services rendered thereafter.